Privacy Policy

Online Privacy Policy Agreement

Curbside SOS Inc. (Curbside) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Curbside SOS Inc of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

Curbside built the Curbside app as a Free app. This service is provided by Curbside at no cost and is intended for use as is.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Curbside SOS Inc decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Curbside SOS Inc., and it governs any and all data collection and usage by us. Through the use of www.curbsidesos.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Curbside SOS Inc. does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
• Curbside uses GPS location-related information that you allow us to receive if you turn on the Location Services device setting. Your GPS location data may be used for purposes of dispatching, routing, and business analytics. This data may be stored according to the data retention policies outlined in this document and shared with business partners for dispatching and providing service information to roadside assistance customers.
• We want to inform you that whenever you use our service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
• We collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, unique device identifiers, mobile network information, and in limited cases what apps are installed on your mobile device.
• In the course of using the Services, you may submit photos to Curbside servers which may be stored according to the terms outlined in this document’s data retention policy. Media is shared with business partners for the purposes of roadside assistance service validation and as evidence in vehicular damage claims proceedings.

In addition, Curbside SOS Inc. may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

You acknowledge and agree that communications, including phone calls or "chat" services, with Curbside or our third-party agents may be monitored, recorded and retained by Curbside . You consent to the monitoring and recording of all conversations between you and Curbside and you release us from and against any and all claims, liabilities and losses that may result from any such monitored and/or recorded conversations.

Curbside SOS Inc. may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested;
• To fulfill our legitimate interest in improving our services and products;
• To send you promotional emails containing information we think you may like when we have your consent to do so;
• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
• To customize our website according to your online behavior and personal preferences.
• Integrations with service providers allowing Curbside to extract or receive real-time GPS coordinates for your driver who is using the Curbside app. The location data is collected in a form that identifies your driver's device and/or your driver's vehicle. Also allows you to look up addresses, map calls, calculate mileage and track locations of drivers, customers and jobs. We do not specifically provide data to GPS companies, but our integration includes the two-way exchange of data.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Curbside SOS Inc. does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Curbside SOS Inc. may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.curbsidesos.com.

Curbside SOS Inc. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Disclosure of Information

Curbside SOS Inc. may not use or disclose the information provided by you except under the following circumstances:

• as necessary to provide services or products you have ordered;
• in other ways described in this Policy or to which you have otherwise consented;
• in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
• as required by law, or in response to a subpoena or search warrant;
• to outside auditors who have agreed to keep the information confidential;
• as necessary to enforce the Terms of Service;
• as necessary to maintain, safeguard and preserve all the rights and property of Curbside SOS Inc.

Non-Marketing Purposes

Curbside SOS Inc. greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Curbside SOS Inc. products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

Curbside SOS Inc.'s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to support@curbsidesos.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Curbside SOS Inc. will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. Curbside SOS Inc. does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

Curbside SOS Inc.'s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Security

Curbside SOS Inc. takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to support@curbsidesos.com.

Curbside shall comply with the California Consumer Privacy Act of 2018, Cal. Civil Code § 1798.100 et seq., ("CCPA"), which may be amended from time to time. Per the terms of the CCPA, Curbside is a Service Provider and not a Third Party as described in the CCPA. Therefore, Curbside shall not:

• Sell the Personal Information.
• Retain, use, or disclose the Personal Information for any purpose other than providing the Services or for a Business Purpose. Specifically, Company shall not retain, use, or disclose the Personal Information for a Commercial Purpose.
• Retain, use, or disclose the Personal Information outside of the direct business relationship between Curbside and its Users.

Notwithstanding anything in the Terms of Service and End User License Agreement or any related order form or other document, the parties acknowledge and agree that a User's provision of Personal Information is not part of and explicitly excluded from the exchange of consideration, or any other thing of value, between the parties.

Non-Discrimination

We will not discriminate against you because you elect to exercise any of the rights related to your Personal Information, including but not limited to:

• Denying you products or services;
• Charging you different prices or rates for Services, including through the use of discounts or other benefits or imposing penalties on you;
• Providing a different level or quality of Services to you; or
• Suggesting that you will receive a different price or rate for Services or a different level or quality of Services.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: support@curbsidesos.com

Telephone Number: (586)-522-4277

Mailing Address:
Curbside SOS Inc.
21103 Gratiot Avenue
Eastpointe, MI 48021

This policy is effective as of 2020-01-01

Last updated 2024-06-26